Our many customer touchpoints

At GrandVision, we serve our customers across more than 40 countries with more than 30 retail brands, some of which were recognized with multiple retailer awards in 2020. We also expanded our omnichannel customer journey to increase accessibility of GrandVision products and services. This way, our customers can shop for eyewear products on our brand websites and access professional eyecare expertise in stores.


We feel honored to be recognized with more than 40 awards worldwide and celebrated the following industry accolades in 2020:

  • ‘Best Optical Retail Chain’ awarded to Pearle in Belgium, Eye Wish in The Netherlands, Interoptik in Norway and MultiOpticas in Portugal
  • ‘Trusted Brand Award’ for the eighth consecutive year for MultiOpticas in Portugal
  • 'Best Optician Chain 2020' awarded to Synoptik in Sweden
  • 'Best in Service 2020 - Optical Industry' awarded to GrandVision Italy for a second year in a row
  • Webshop excellence awards in the Optics category won by Pearle in The Netherlands and Belgium, as well as Apollo in Germany
  • ‘Consumer's Choice Award’ for seventh year in a row; and ‘Senior Consumer's Brand Award’ for sixth year in a row by MultiOpticas in Portugal
  • 'America's Best in State Customer Service' awarded to For Eyes in Florida, Maryland and Massachusetts
  • 'Consumidor Moderno 2020' awarded to GrandVision Brazil for customer service excellence