Caring for our customers

Our vision is to be the trusted advisor for our customers in all aspects of eye care and support their journeys across all our retail channels.

 

We offer our products and eye care services in more than 40 countries under more than 30 retail brands, which boast multiple retailer awards. In 2019, we were recognized in Europe for:

 

  • Pearle in The Netherlands and Belgium and MultiOpticas in Portugal named ‘Best Optical Retail Chain’
  • MultiOpticas in Portugal won the ‘Trusted Brand Award’ (seven years in a row), the ‘Consumer's Choice Award’ (six years in a row), and the ‘Senior Consumer's Brand Award’ (five years in a row).

 

We are also expanding our omnichannel experience to further enhance the accessibility of GrandVision products and services. Customers can shop for eye wear products on our brand websites and access in-store eye care expertise. Our evolving customer journey experience and customer service were recognized in Europe:

 

  • Apollo Optik Germany and GrandVision Italy were both voted ‘Service Champions in Optical Retail.’
  • GrandVision Italy and Interoptik Norway won 'Best Service Award' and 'Customer Satisfaction Award,' respectively.