Ensuring quality and safety of products
We offer our customers contemporary and functional product designs, made with high-quality material and safety features. Since eyeglass frames are medical devices, we make sure they meet strict safety regulations to fulfil all customer and market expectations. We collaborate with cross-departmental representatives at our local retail brands and manufacturing sites to assess relevant quality requirements and related risks.
We perform product tests for ISO standards 12870 (eyeglasses) and 12312-1 (sunglasses) in internationally-accredited laboratories. This is to confirm our eyewear and eyecare products are safe and effective, as required by applicable regulations. We also work closely with subcontractors to resolve potential issues at the start of the manufacturing process by performing in-house quality checks on product prototypes. Then we perform inspections on finished products to guarantee stringent control and increase operational flexibility.
We also established a global complaint-handling system allows us to collect, review and address our customers’ product-related complaints and feedback. It is being enhanced to help us sort necessary information and analyze all customer complaints as well as all relevant feedback. This way we can learn from the actual performance of our eyewear and eyecare products on the market and use this valuable information to improve our products and processes. The global complaint-handling system is available across GrandVision's entire network.