A word from our CEO
Our focus remains on responding effectively to the major economic and demographic challenges of our time.
It is a privilege to welcome you to GrandVision’s 2017 CSR Report, the second such report and my first since becoming CEO. I hope you will be as inspired as I have been, to learn about the work we do to make a positive impact in the lives of our customers and in our local communities.
As a universal need, we believe that access to good eye healthcare should be available to all people, regardless of their economic means. This belief has long been at the heart of our mission to provide high-quality and affordable eye care to more and more people around the world, especially those who have been historically underserved.
Stephan Borchert
CEO GrandVision
Download 2017 CSR report

Our profile: eye care, we care more

With 7,001 stores in over 40 countries across Europe, the Americas and Asia, GrandVision operates 30 leading retail banners. In addition to our optical store network, GrandVision has become a platform for eye care. Each year, a growing number of customers experience our wide range of expert vision services – online and in-store – and can choose from a unique assortment of prescription glasses, contact lenses and care products, and sunglasses, both with and without prescription lenses.


GrandVision has more than 36,000 employees, including highly qualified, dedicated vision experts who, next to best product advice, offer specialized services such as state-of-the-art eye testing, examinations and diagnostics.


As part of our mission, we are committed to growth and to achieving a market-leading position in each country we operate in, thereby creating value for all our stakeholders and foremost, our customers. We are pursuing a strategy to further expand our global presence and develop and deploy our leading-edge global capabilities.

40+

Countries

7,001

Stores

16M

Spectacles sold

700,000+

Store visits per day

Our CSR Ambition
We operate in a world driven by constantly changing trends, and therefore we continuously innovate and adapt our business model and develop eye care products and services that meet the needs of our customers. Furthermore, we have always acknowledged the responsibility we have towards economic development, improving the quality of life of our customers and employees, and creating value in the communities in which we are present. Many CSR activities are therefore core part of our business strategy and our daily operations.

Focus area 1:
Improving quality of life of customers and employees

GrandVision is a people-oriented company that places the quality of life of customers and employees at the center of its CSR Ambition. Our value proposition is based on our conviction that this contributes to the progress of each and every individual, which then reflects on the performance and development of organizations and communities.

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Improving quality of life of customers and employees
Case study

An eye clinic in Accra

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Focus area 2: Enhancing socio-economic development

We aim to create societal value beyond our local retail activities, most significantly, through our Corporate Citizenship programs. These contribute to the positive development of the communities in which we operate by improving access to eye care for those most in need. In doing so, we support their economic and educational development, social participation, and welfare.

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Enhancing socio-economic development
Case study

Eye tests save lives

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Focus area 3: Being a responsible and trustworthy partner

We aim to build strong relationships with partners along our value chain as these enable us to deliver better products and services to our customers. We take responsibility for human and labor rights within our organization and for safeguarding these along our value chain.

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Being a responsible and trustworthy partner
Case study

A winning e-learning and onboarding concept in Germany

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Focus area 4: Minimizing our environmental footprint

Caring for the environment is a major consideration when conducting business. We therefore look to minimize our environmental footprint through our suppliers, production centers, logistics and stores. We also undertake activities in such a way as to seek a balance between economic initiatives and environmental needs, respecting the requirements of the law and applicable regulations.

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Minimizing our environmental footprint
Materiality Matrix
Download 2017 CSR Report
We encourage you to communicate any feedback about our CSR Ambition or the quality of our impact reporting by contacting eye.care@grandvision.com

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