By enabling employees to develop professionally
Our passion to provide customers with the best possible service and quality in eye care is enabled by the excellence of our people. We continuously invest to develop the expertise and capabilities of our people, enabling their professional development so they can fulfil their true potential and pursue a rewarding professional career. Employee satisfaction is as equally important to us as customer satisfaction, and as such, it is continuously measured and improved. This approach distinguishes us every day, across our stores, our TechCenters and our retail support functions.
The GrandVision Academy
GrandVision Academy (GV Academy) is our international center of excellence through which we deliver continuous learning and development for all employees in a consistent and effective manner.
The common training framework gives us the possibility to monitor the total training hours of all our employees. In 2017, over 500,000 hours were devoted to professional training compared to 480,000 in 2016. On a global FTE level, an average of 15.9 training hours were provided compared to 16.7 in 2016. The number is lower because in the last quarter of 2017, the number of stores increased faster due to the acquisitions of Visilab in Switzerland and Tesco Optician in the UK and Ireland. This incorporated 315 stores and even more employees into our network. The store employees will be undergoing intensive training in the first half of 2018 and therefore these training hours are not yet reflected in this years’ report.
Promoting international careers
As a global company, we recognize the benefits of international mobility among employees. Our global mobility policy is targeted at exchanging best practices between operating units, expanding the GrandVision culture and at the same time training and preparing our future leaders in multicultural environments. Short and long-term assignments across our network help to exchange best practices between operating units, while training and preparing our future leaders in multicultural environments.
- Global long-term assignments, typcally between 3 to 5 years, mainly used for career development, gree field operations or to backfill key positions
- Short-term assignments lasting 3 to 12 months on a project basis
- Hiring of people from abroad that permanently transfer to another country