By being a responsible employer

GrandVision is working on the deployment of an enhanced set of human resource (HR) capabilities. These aim to continuously improve staff efficiency, align human resources efforts, strengthen our people policies and practices, invest in common enablers, and generate efficiencies across the organization. So far, we have implemented best practices at all levels of the organization while simultaneously developing a harmonized, more cohesive HR approach across all countries and retail banners. This ensures common HR operating principles and Key Performance Indicators (KPIs), and strong governance across all geographies. (Read more in 2016 CSR Report)


Equal opportunity

GrandVision is committed to maintaining responsible working conditions and benefits for all employees. We have established a fair recruitment and selection process based on objective criteria. Our internal grading systems are based entirely on the requirements of each position and the professional background and skills of every candidate, regardless of gender, race or social background. We look to foster a working environment that is respectful and open to dialogue, and which enables all people to reach their full potential. This also implies a working space that is free of discrimination, harassment and victimization on the basis of:


  • Gender, sexual orientation, marital or civil partnership status, gender reassignment
  • Race, color, nationality, ethnic or national origin
  • Hours of work
  • Religious or political beliefs
  • Disability
  • Age


In terms of gender diversity, over 70% of our employees are women. The share of women is almost 80% in the Other Europe segment. Our workforce in Americas & Asia is more equally balanced, as women represent 57% of the total. At a store level, almost 72% of the staff and 61% of the store managers are women. The share of women in GrandVision’s Other and Corporate segment (a total of 189 FTEs) is also well balanced at 40%. 2016 is the first year for which this data is available.


Employee engagement and satisfaction

Listening to our employees and creating high levels of engagement and alignment are essential for the development of our people strategy. Our local businesses have long used employee surveys to track employee satisfaction. This provides us with valuable information about our people’s engagement levels, their understanding and support for the company’s strategy and objectives, and the effectiveness of their managers. This local approach also reflects the diversity of the communities in which we operate and the importance of having a people strategy that is aligned with the specific requirements for local markets, particularly reflecting the differences in professional training.


Ethics and good conduct

To earn our customers' lifetime loyalty, all our employees believe in and apply our core values – integrity, openness and a strong focus on customer service and store performance. We believe these are key ingredients for our success. It is important that we share a common understanding and a set of guidelines to help reinforce and uphold our values. For this purpose, GrandVision has put compliance programs and procedures in place. Learn more in our 2016 CSR Report.


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