By being a responsible employer
To give our people the ability to excel in their work, we are committed to investing in our human resources, their capabilities and their expertise. We focus on employee engagement and continue to organize the governance of our global HR approach to ensure it is implemented and monitored across all our countries and retail banners.
Our global HR approach is strengthened by a set of global policies and procedures and is designed to contribute to our overall business performance in line with our strategy. While our local HR leaders share knowledge and best practices to further develop and generate efficiencies across the organization. Read more in our 2017 CSR Report.
Employee engagement and satisfaction
Employee satisfaction is equally important to us as customer satisfaction, and as such, it is continuously measured and improved. This approach distinguishes us every day, across our stores, our TechCenters and our retail support functions. Our local businesses have long used employee surveys to track employee satisfaction. In 2017, we began applying a consistent employee engagement approach with aligned methodologies across all countries. We started by integrating employee engagement surveys into the local HR systems. Our local HR leaders have put employee engagement on their agendas and are reporting on employee engagement on a quarterly basis, benchmarking the results against previous years or other countries’ performance.
As a responsible employer of a very diverse workforce and active in a wide range of communities, we strongly believe in equal opportunity for and diversity among our employees. We recognize that each individual is unique, and acknowledges those difference, which may include ethnicity, gender, sexual orientation, age, physical abilities, family status, religious beliefs, perspective, experience, or different ideologies.
We see diversity as an integral part of how we do business that is crucial to our commercial success as it also reflects the diversity of our customers. Therefore, we are committed to fostering, cultivating and preserving a culture of diversity and inclusion that reflects the communities we operate in.
In terms of gender diversity, almost 70% of all GrandVision full-time employees are women. The share of women is almost 80% in our Other Europe segment. Our workforce in the Americas & Asia segment is more equally balanced, as women represent 58% of the total. In the senior leadership team of about 180 people, women represent around 30% of the workforce.
Ethics and good conduct
A respectful working environment creates a culture focused on long-term value creation for the company and its affiliated enterprises. All our employees believe in and apply our core values – integrity, openness and a strong focus on customer service and store performance. We believe these are key ingredients for our success. It is important that we share a common understanding and a set of guidelines to help reinforce and uphold our values. For this purpose, GrandVision has put compliance programs and procedures in place. Learn more in our 2017 CSR Report.